NIKE AIR JORDAN 1 MID

Thank you for considering our shop for your purchases. Below you will find our shipping policy.

We are pleased to offer nationwide shipping throughout the Philippines with our courier partner. We understand that getting your orders to you in a timely manner is important, are holding all same-day shipping requests for now. This will be available soon! Please note that orders placed after the cut-off time with same-day shipping requests will be processed and delivered the following business day.

For provincial areas, please allow more business days for your order to arrive. We work with our shipping partners to ensure that your items arrive as quickly as possible, but there may be some delays due to factors outside of our control.

Ideal lead time are as follows:

Note: All delivery ETAs are the same whether chosen shipping mode is with or without insurance. Insurance does not guarantee faster delivery, but the protection of your delivery.

For delivery information, visit https://airspeed.ph/track-cargo/ and input your tracking number then press "Track". Remember to click on the tracking number after the waybill results appear to view the detailed logistics data.

Status legends are as follows:

We do not currently offer international shipping outside of the Philippines.

Please note that shipping times are estimates only and may vary based on factors such as weather conditions, customs processing times, and other unforeseen circumstances. We will do our best to keep you informed of any delays and provide you with tracking information so that you can monitor the progress of your shipment.

Thank you for shopping with us and we hope to continue to serve you in the future.

RETURN AND EXCHANGE POLICY

STRICT COMPLIANCE: VIDEO UNBOXING

NO UNBOXING VIDEO, NO RETURNS / NO EXCHANGES.

As a best practice, we recommend our customers to video record their unboxing experience to ensure that the product has not been tampered with prior to opening. This helps protect both Atmos Philippines and the customer. This is also a requirement for insurance claims. Please note that this video has to be clear, not blurred, with adequate source of light, and not be shaky.

Atmos Philippines is committed to providing our customers with high-quality products. If for any reason you are not satisfied with your purchase, we offer a flexible return and exchange policy to ensure your satisfaction.

Please note that this does not apply to raffle items. All items sold from raffle are final.

RETURNS

If you are not satisfied with your purchase, you may return the item within 30 days of the original purchase date for online store credits only usable for the online store. To be eligible for a return, the item must be in the same condition as when it was received, and in its original packaging.

If you want to exchange an item for another size or style, we will follow the return policy.

1. To initiate a return, please contact our customer support team at info@atmos.ph to notify us that you'll be returning an item.

Include the order number as the subject of the email or reply and attach the order confirmation email you received together with the unboxing video or the link to the unboxing video if it is a big file. 

2. Pack the items properly with all the original packaging and send it to the address below:

Original packaging should include: (We will not accept incomplete returns)
- Printed order confirmation upon delivery. If you have disposed of it, please retrieve it from your atmos.ph account or the order notification sent to your registered email address.
- The delivery box.
- You can choose to reuse and recycle the outer plastic and cling packaging upon delivery to protect the delivery box.

To: Atmos Philippines
Pin: One Bonifacio High Street Mall
Notes: Level 3, Between ZhenBao and Botejyu
Contact Number: +63 2 7005 2790

Return Schedule: 11AM to 5PM; Mondays to Fridays
No returns during weekends and holidays

If you're within Metro Manila, you can use Grab, Lalamove, or similar services to return. Copy the shareable link as your tracking number. 2GO, LBC, JRS, or similar services are also options if you don't mind waiting a little longer to receive your credit code. 

You may choose to also drop by the store if you are within Metro Manila.

Those outside of Metro Manila can use 2GO, LBC, JRS, or similar services.

IMPORTANT: PLEASE PRE-PAY THE COURIER WHEN SENDING ITEMS TO THE STORE. 

3. Wait for the email confirming the approval of the return. Our team will check the returned item and get back to you for the confirmation of the receipt of the pair in good condition.

4. Please expect the online store credit code to be sent to you within 3 to 5 days.

Please note that customers are responsible for the shipping costs and the arrangement associated with returning an item unless the item is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance to protect against any loss or damage during transit.

EXCHANGES

We accept exchange requests. You can exchange your items for another of equal or higher value, just pay the difference. Should you want a product that is lower in value, no change will be given and you will forfeit the remaining amount. If you would like to exchange an item, please contact our customer support team at info@atmos.ph to notify us of the exchange.

If you received a damaged item or a wrong item, we will do an exchange. If you want to exchange an item for another size or style, we will follow the return policy.

WRONG ITEM DELIVERED | DAMAGED ITEMS | DEFECTIVE ITEMS

Please let us know that you have received a wrong, damaged, or defective item/s, and we will investigate. 

Our courier partner is unable to arrange pickups for these items and we will follow the return policy.

1. To report the wrong, damaged, or defective item/s, please contact our customer support team at info@atmos.ph to notify us that you'll be returning an item.

Include the order number as the subject of the email or reply and attach the order confirmation email you received together with the unboxing video or the link to the unboxing video if it is a big file. 

We need to document the errors for our internal reports to the corresponding departments. 

2. Pack the items properly with all the original packaging and send it to the address below:

Original packaging should include: (We will not accept incomplete returns)
- Printed order confirmation upon delivery. If you have disposed of it, please retrieve it from your atmos.ph account or the order notification sent to your registered email address.
- The delivery box.
- You can choose to reuse and recycle the outer plastic and cling packaging upon delivery to protect the delivery box.

To: Atmos Philippines
Pin: One Bonifacio High Street Mall
Notes: Level 3, Between ZhenBao and Botejyu
Contact Number: +63 2 7005 2790

Return Schedule: 11AM to 5PM; Mondays to Fridays
No returns during weekends and holidays

If you're within Metro Manila, you can use Grab, Lalamove, or similar services to return. Copy the shareable link as your tracking number. 2GO, LBC, JRS, or similar services are also options if you don't mind waiting a little longer to receive your credit code. 

You may choose to also drop by the store if you are within Metro Manila.

Those outside of Metro Manila can use 2GO, LBC, JRS, or similar services.

IMPORTANT: PLEASE PRE-PAY THE COURIER WHEN SENDING ITEMS TO THE STORE. WE WILL REIMBURSE YOUR SHIPPING FEE TOGETHER WITH THE ONLINE STORE CREDITS FOR YOUR REPLACEMENT ORDER THAT YOU HAVE TO MAKE AND CHECK OUT AGAIN.

Please note that we are still in a pop-up setup transitioning to a flagship store. Our operations will be limited. Please bear with us.

3. Send a copy or a photo of the receipt or the screenshot of the platform used to book the delivery. Reply in the same email containing the report of the wrong, damaged, or defective item/s. 

4. Wait for the email confirming the approval of the return. Our team will check and report the wrong, damaged, or defective item/s to the corresponding departments. 

5. Please expect the online store credit code to be sent to you within 3 to 5 days.

RAFFLE ITEMS

We will apply the Final Sales Policy for Raffle Winners. The return and exchange policy does not apply to raffle items. Raffle items are exempt from all promotions, discounts, and shipping offers. All raffle purchases are considered final sale.

STORE PURCHASES

Items bought from the physical store can only be returned or exchanged through the physical store only as our operations for the physical store and the online store are different. You can have someone return or exchange on your behalf, but it still has to be done on the physical store. 

You may return or exchange the item within 7 days of the original purchase date. To be eligible for a return or exchange, the item must be in the same condition as when it was received, and in its original packaging.

If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us at info@atmos.ph. Our customer support team is here to assist you.